Frequently Asked Questions

If you have a question that is not answered below, or if you would like additional information regarding a specific service or circumstance, please contact us via our Contact Us page.

Your USA-address inbox and our services can be used for a wide range of purposes. Typically, international shoppers use the USA address as the shipping address when they shop at US online retailers and auctions that do not ship to international addresses, and/or to save on international shipping cost by consolidating multiple small domestic US shipments into a single international shipment.

Expatriates living abroad and USA residents traveling around the world use their MBFUSA address to receive US online orders and reship them to their location abroad.

The address is not a PO Box.
The address is a real physical US street address that looks similar to this:

John Smith
1234 Somename St
Portland, OR 97230

You can receive any packages and mail through any shipping carrier such as FedEx, UPS, DHL, and United States Postal Service (USPS).

Yes, we will accept shipments to your MBFUSA address from any shipping company sent by any business or individual.

You can receive virtually any package (or mail if you have an active subscription plan) sent through United States Postal Service (USPS), UPS, FedEx, DHL, and other carriers. We do not accept any COD (cash on delivery) deliveries on your behalf.

There is no specific physical size limitation or a limit to the number of packages and mail you can receive in your inbox as long as the volume of stored packages stays within reason. There is only a maximum size limit a package can have of 140 in (355 cm) in length + girth: (length + 2 * (width + height)) must be less than 140 in (355 cm) in order for us to be able to forward your package through one of the shipping companies.

We cannot receive and accept packages that require handling equipment other than a cart or a hand truck.

As soon as we receive your package or mail and enter it in the system a notification email is sent out to your email address.

We enter incoming shipments to our system after receiving daily deliveries from all carriers. We strive to record all incoming shipments the same day they are delivered.

If you have a subscription account with us, we will store your packages, mail or magazines for up to 90 days free of charge. If you use our Pay-per-use plan, we will store your packages 60 days free of charge.

Yes. You can have up to 5 additional names on a single account at no additional cost. You have to add them to your account under "Names Associated with Inbox".

No. Accounts with Pay-per-use plans are not eligible to receive mail (letters, magazines, post cards). Pay-per-use accounts can only be used to receive packages, including packages shipped through USPS. Only accounts with active subscription plans can receive packages and mail. Mail delivered for accounts that do not have an active subscription plan will be discarded or returned.

Forwarding / Shipping

You control when and how you want us to ship out packages and mail stored in your inbox. Through the online shipment management in your account, you select what, when, and how you want your packages and mail in your inbox consolidated and shipped to any address you specify.

We may re-ship single packages in the original shipping packaging or repack them if needed or required. We ship packages using the shipping carrier and method you select in you account shipment management to your home address or any other address you specify. Of course we will remove or cover the original shipping label to prevent any misrouting or confusion.

If you ship multiple packages or mail pieces, you select the mail pieces and packages you want to consolidate into a single shipment using your account shipment management and select the shipping carrier and a shipping method. We will repack the consolidated shipment and ship it to your home address.

Yes. Unlike many other mail forwarding services that only limit their shipping to using one or two private express carriers, MBFUSA can forward your packages via USPS. We believe in giving you the freedom to choose the shipping method that you deem appropriate for your shipment.

You can choose among the following shipping carriers: USPS, DHL, FedEx, and UPS. For each carrier, you can usually choose among multiple methods offered by the carrier for the destination address.

You can get an instant quote for shipping cost of your packages using our Shipping Rate Calculator. We offer inexpensive international and domestic shipping with USPS Priority Mail Express (EMS), Priority Mail, and even First-class Mail. We offer discounted shipping by DHL, FedEx and UPS.

Yes. We can ship within the US by FedEx, UPS or USPS.

Consolidation is the process of re-packing multiple pieces of mail and packages into one shipment. Consolidation usually results in savings in shipping cost. It is most cost effective for smaller to medium packages that can be consolidated into a single larger shipment.

Consolidation usually reduces the shipment weight, but there are some instances where the weight may go up slightly. For example, even though removing some of the original shipping packaging reduces the weight, the reduction may be negated by the weight of the new shipping box that is usually larger and sturdier than the smaller original packaging. Also, we try to make sure that your items are well protected to survive the handling during its long overseas shipment and we may add lightweight padding and/or a layer of protective material to reinforce the packaging. Nevertheless, even with slight increase in weight, a typical consolidated shipment will result in significant savings over shipping multiple small shipments.

We provide corrugated cardboard shipping boxes free of charge up to the size of 35 x 17 x 17 inches (89 x 43 x 43 cm) for shipments shipped by MBFUSA. If your consolidated shipment requires a new shipping box with dimensions over 35 x 17 x 17 in, we can provide it upon request. In this case, we would add the actual cost of the box, any packing material, or additional processing costs to the standard processing fee. Shipments picked up at our warehouse do not qualify for repacking in new free shipping boxes; reused boxes are still provided free of charge.

Depending on the destination country, USPS packages have either 79-inch or 108-inch length + girth limit for Priority Mail Express and Priority Mail shipping methods. Our largest standard corrugated cardboard shipping box that fits within the USPS 79-inch limit has dimensions of 24 x 14 x 13 in (61 x 36 x 33 cm). For countries with the 108-inch limit, we can provide a corrugated shipping box up to the size of 36 x 17 x 17 in (91 x 43 x 43 cm). This is the largest shipping box that we provide free of charge for consolidated shipments shipped by our company. If your consolidated shipment does not fit within these dimensions, you can ask us to reduce the number of items re-packed to those that will fit in the box, or request a new custom size shipping box at your expense.

Shipment consolidation has its practical limits. Consolidating numerous packages may result in an oversized shipment that incurs additional charges, or is limited to only some of the more expensive shipping methods, or is in higher risk of damage during handling due to the increased size and weight. The shape and size of consolidated items may also affect the final size and shipping methods available for the shipment. For example, trying to consolidate a long and narrow item with a wide item will most likely result in long and wide oversized package that inefficiently utilizes the space available. In cases like this, it may be less expensive to split a large consolidated shipment into two smaller consolidated shipments. Our shipment management interface allows you to prepare, edit, and get rates for multiple shipments before actually submitting them for processing.

We serve and ship to customers all over the world, with the exception of a few high-risk countries. Use the Shipping Rate Calculator to see if your country is on the list of available destinations.

Packages shipped to your inbox in MBFUSA warehouse need to be insured by the shipper. When you request a shipment from your inbox to you, you will have the option to select the level of insurance appropriate for your package.

The speed with which you receive your package once it leaves the warehouse depends on multiple factors, but mainly: the destination country, shipping carrier, and shipping method selected. Typical international express shipments take 2-3 days. However economy shipments may take 1 to 2 weeks or more.